Resident Web Portal

How Do I Update My Email Address in the SmartRent Resident Web Portal?

To update your email address, follow these steps:

  1. Log into the SmartRent Resident Web Portal 
  2. Click on your name in the upper right-hand corner
  3. Click Profile

  4. Enter your new email address in the Email field
  5. Click Save
  6. You will then be required to confirm this email for security purposes
    • An Email Address Change Request email will be sent to the original email address on file as a security measure (you can ignore this email since you did make the request)
    • A Confirm New Email Address email will be sent to the newly-entered email address
  7. Open the Confirm New Email Address email and click the Verify Email Address button, which will direct you back to the Resident Web Portal
    • This link expires after 15 minutes
    • You must click the Verify Email Address button in order to process your email change request
  8. Log in to the SmartRent Resident Web Portal using your new email address
  9. Changing your email address will automatically sign you out of the SmartRent app, even if the Stay Signed In feature is enabled
    • You will need to log back into the SmartRent app using your new credentials


If you receive an Email Address Change Request or a Confirm New Email Address email that you did not initiate, contact our Support Team immediately using the details below